Cancellation and Return Policy
Jahta strives to provide its customers with clothing and footwear (hereinafter: "Product") and
services of the highest quality under strict quality control. If for any reason you are not
satisfied with the product you purchased from us, you may exchange it or cancel the
transaction and return the product to our studio under the following conditions:
● The product has not been altered (the original tag has not been removed), has not
been worn, and has not been used.
● A receipt or delivery note is presented.
● The product is returned to our studio.
The transaction cancellation will be completed after the product is returned. A refund will be
issued to the payment method used for the purchase, in accordance with the law.
Customers may use Jahta's delivery services to return the product to the studio for a fee of
40 ILS for domestic shipping within Israel.
For international customers, the item must be sent via registered mail with a tracking number
to the studio’s address and by prior arrangement with us via email at
jahta.creation@gmail.com.
Cancellation of Transactions During Special Sales, Promotions, or Discounts:
In the case of a transaction cancellation made under “special sale” conditions, promotions,
or discounts, the refund will be processed according to the terms under which the products
were purchased and subject to the return of the purchased items. If only part of the items are
returned, the refund will be calculated after deducting the full price of the items not returned.
If benefits were granted, the cancellation will result in the cancellation of the benefits
provided to the customer under the transaction.
Cancellation Rights:
Customers have the right to cancel a purchase transaction in accordance with the Consumer
Protection Law, 1981. Customers may choose to cancel the transaction, exchange the
product, or receive a credit for future purchases, subject to the following terms:
Cancellation Timeframes:
● In-store purchases: From the date of purchase until the end of two business days
afterward, not including rest days.
● For underwear and swimwear products: Transactions cannot be canceled due to
regret.
● Swimwear exchanges and returns: Swimwear can be returned or exchanged only
if the sticker has not been removed. Tops can only be returned if the tag is attached.
● Remote sales transactions: Within 14 days from the date of purchase, the receipt
of the package, or the receipt of the disclosure document, whichever is later.
● Remote sales transactions with consumers who are disabled, senior citizens,
or new immigrants: The transaction can be canceled within four months of the date
of purchase, the receipt of the package, or the receipt of the disclosure document,
whichever is later, provided the transaction included a conversation with the
customer (including electronic communication).
● For promotional periods, end-of-season, or discounted items: Returns are
allowed up to 5 business days.

Cancellation Fees:
Refunds for transaction cancellations not due to:
1. A defect in the product;
2. A mismatch between the product and the provided details;
3. Non-delivery of the product on the agreed date; or
4. Any other breach of contract by Jahta – will be subject to a cancellation fee of 5% of
the product price or 100 ILS (whichever is lower). Refunds will be processed by the
site team after the product is inspected and verified within 7 business days of the
product’s arrival at the studio via self-delivery or courier services.
Refunds will only be provided if the product is returned in the required condition. Shipping
costs, if paid, will not be refunded.
Refunds will only be issued to the payment method used for the transaction.
Please note: For transactions made via credit card, an additional cancellation fee for the
credit card company’s clearing fee may apply in addition to the cancellation fee mentioned
above.
Cancellation Methods:
Notification of transaction cancellation can be sent via email to: jahta.creation@gmail.com.
Details to include in the cancellation request:
● Full name
● Order or invoice number
● Phone number for contact
For inquiries and requests:
Email: jahta.creation@gmail.com
For any questions or issues, we are here for you.
Jahta